Gary Lewis, chief executive of the Travel Network Group, said: “We can confirm that Truly Travel and Alpha Holidays are no longer members of Travel Trust Association. UK Civil Aviation Authority October 29, 2021
Truly Travel Ltd (trading as Teletext Holidays) no longer holds an ATOL licence.Ĭonsumers impacted by this news should seek support from the Travel Trust Association: The company, which as of October 19 owed £1.2 million in refunds and had paid back £10.8 million since Covid struck, says it is ‘disappointed’ in the regulator’s legal action. Truly Travel’s Teletext Holidays brand is subject to legal action from the Competition and Markets Authority (CMA) over parent company Truly Holdings’ failure to pay refunds on cancelled package holidays. The move comes after the September 2021 Atol renewal process, which enabled Truly Travel’s bookings to be re-contracted. Truly Travel no longer holds an Atol licence, the Civil Aviation Authority confirmed. The TTA, part of The Travel Network Group, will look after and fulfil the firms’ Atol-protected bookings through TTA Travel.
The 14-day Covid infection rate in the Maldives is currently 1,469 per 100,000 people, according to latest figures from the European Centre for Disease Prevention and Control - almost 67 times that of the UK’s.The Travel Trust Association (TAA) has announced that Teletext Holidays parent Truly Travel Ltd, and Alpha Holidays Ltd (trading as ) have left the group having had their membership closed. The company is allowing visitors to book tickets to the country via a partnership with Qatar Airways for flights leaving the UK on five days out of seven next week. Irevealed on Friday 21 May that other travel companies are also advertising holidays to red-list destinations despite the Government’s current advice.īritish Airways’ website lists the Maldives as a “top pick for 2021” while offering flights to the country for departure as soon as today for £611. “That’s why it’s such a tiny list of countries and I don’t expect we will be adding to it very rapidly.” “There’s a very limited list as you know and we will certainly be making sure that people travelling abroad will be subject to all the tests and constraints to prevent the virus being reimported,” he said last week. The Prime Minister has previously signalled that he does not expect new countries to be added to the green list soon.
The Government’s next review of the traffic light system is due to take place at the end of May, with any changes coming into effect a week later. People returning from any of the 12 countries on the green list do not need to quarantine upon return to the UK, while those returning from destinations on the amber list must self-isolate at home for 10 days. It follows confusion over the Government’s traffic light system for international travel, after MPs gave conflicting advice about summer holidays abroad earlier this week. Passengers do not have to accept vouchers offered for a future booking as replacement for cash.
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This includes trips where the airlines have refused to cancel flights, despite the ban.įor flights, travel operators must issue a full cash refund within seven days if the fight was cancelled by the airline. Under package holiday rules, companies are legally required to refund customers in full within 14 days if part or all of the trip is cancelled by the provider, including if there is a travel ban. What are my rights if my holiday is cancelled?
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If we have to cancel a customer’s holiday, they will be entitled to a full refund, or can change for free to another date and receive an incentive.”
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“We are constantly reviewing our holiday programme and cancellations in line with the Government updates every three weeks, with the next update due the first week in June. A spokesman for Tui said: “As a package holiday provider we will never send people on holiday to a red-list destination, or against advice.
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